Privacy Policy

Last Updated: February 25, 2026

This Privacy Policy describes how Tub N' Crete Coatings ("we," "us," or "our") collects, uses, stores, and shares your information when you visit our website or use our services.

1. Information We Collect

Information You Provide

• Name
• Phone number
• Email address
• Mailing or job address
• Billing information

Information Collected Automatically

We may collect device data, IP address, browser type, usage activity, and analytics data through cookies and similar tracking technologies.

2. How We Use Your Information

• Provide requested services
• Schedule and confirm appointments
• Respond to inquiries
• Send service updates
• Send promotional offers (with consent)
• Improve website functionality
• Comply with legal obligations

3. Sharing of Information

We may share personal information with trusted service providers who assist in website hosting, analytics, payment processing, scheduling, marketing, and SMS delivery.

4. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze traffic, and measure marketing performance. You may disable cookies in your browser settings.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, regulatory, tax, accounting, and carrier requirements. When no longer required, data is securely deleted or anonymized.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission is guaranteed to be 100% secure.

7. Minors

We do not knowingly collect or market to individuals under 18 years of age.

8. Your Privacy Rights

You may request access, correction, or deletion of your personal information by contacting us at [email protected].

9. SMS Communications and Mobile Data

If you provide your mobile phone number, you may receive SMS messages from Tub N' Crete Coatings regarding appointment confirmations, service updates, job notifications, billing reminders, customer support responses, and occasional promotional offers.

Types of Messages

We send transactional messages related to services you request and marketing messages about promotions and company updates.

Message Frequency

Message frequency varies. Service-related messages are sent as needed. Marketing messages are limited to approximately 4 per month.

How You Provide Consent

You opt in to receive SMS messages by submitting your phone number through our website forms and checking an explicit SMS consent checkbox. The checkbox is not pre-selected. Consent is not a condition of purchase.

We store consent records including date, time, and opt-in source within our CRM system for compliance purposes.

Message and Data Rates

Message and data rates may apply based on your mobile carrier plan.

Opt-Out Instructions

You may opt out at any time by replying STOP to any message. You will receive a confirmation message after opting out. For help, reply HELP or contact [email protected] or (949) 775-0354.

Mobile Information Usage

Your mobile number is used solely to deliver messages you have consented to receive and to provide customer support.

Mobile Information Sharing

We do not sell, rent, trade, or share your mobile number or SMS consent data with third parties for marketing purposes. Mobile information is shared only with authorized service providers necessary for message delivery and compliance.

SMS Data Retention

SMS consent and message records are retained for a minimum of two years or longer if required by law or carrier regulations.

10. Contact Information

If you have questions about this Privacy Policy, contact us at:

Tub N' Crete Coatings
Los Angeles, CA
Email: [email protected]
Phone: (949) 775-0354